Frequently Asked Questions
About YourCare360 for Teamsters
What is YourCare360?
YourCare360 is a unique, dual-focused platform that supports both today's caregivers and those planning for their own future care needs. From navigating complex decisions to aging-in-place and financial protection, we empower people at every stage of their care journey.
How does YourCare360 provide caregiver and care planning support?
YourCare360 is a comprehensive benefit designed to support members who are caring for a loved one as well as planning for their own future care needs.
Our Care Team and caregiver support resources provide convenient access to a broad range of trusted features and services designed to help you manage each caregiving step with confidence and ease. For more information on caregiver support, contact our Care Team at teamsters@yourcare360.com.
YourCare360 also supports future care planning by connecting you with licensed consultants who help you to explore insurance options tailored to your needs and circumstances. For more information on care planning, contact us at teamsters@yourcare360.com.
What types of caregiving needs do you address?
YourCare360 provides support for members caring for parents, grandparents, spouses, relatives, or friends facing health challenges or daily care needs. Whether you’re assisting with medical appointments, managing medications, coordinating home care, or providing emotional support, our services are designed to help caregivers navigate the many demands of caregiving.
How do you define a Caregiver?
We align with the definition from Johns Hopkins Medicine, which states: “A caregiver is a person who tends to the needs or concerns of a person with short or long-term limitations due to illness, injury, or disability.”
Access & Availability
Is YourCare360 available nationwide?
Yes. YourCare360 is available in all 50 states.
Is YourCare360’s caregiver support service available 24/7?
Yes. You have unlimited access to a comprehensive range of resources at any time. This includes self-service tools, educational resources, long-term care cost calculators, health assessments, and caregiving guides, and more that you may utilize at your convenience. For personalized assistance, our Care Team is available during standard business hours to support you.
How much does YC360 cost?
YourCare360 is available at no cost to employees and their families through participating employers and organizations. Extended services offered through our trusted preferred partners may come with a cost, and if you choose one of these options, payment is made directly to the preferred partner.
Can I extend YourCare360 benefits to my family?
Yes. YourCare360 is available to employees of a participating employer and their families.
My employer doesn’t provide YourCare360. How can I access the service?
We can help you contact your employer to discuss the possibility of offering YourCare360 as an employee benefit. Simply email us at wecare@yourcare360.com or fill out the form on the Contact Us page, and we’ll be happy to assist you.
Account & Portability
Can I keep my YourCare360 benefits if I leave my current employer?
Absolutely! If you change or leave your job, you can continue to access caregiver support resources and maintain your insurance coverage at the same premium.
How do I get support if I’m having problems logging in?
If you’re experiencing technical issues or having trouble accessing your account, please email our support team at wecare@yourcare360.com for assistance.
Privacy
Will my employer know if I request caregiver support?
No. All interactions are kept strictly confidential. Your privacy is fully protected, with no identifying details shared with your employer.
Insurance Coverage and Enrollment
Who should I contact if I have questions about my insurance policy?
If you have any questions about your insurance policy, please email us at info@yourcare360.com or call our support team at (866) 471-4072. We’re here to help!
How can I purchase insurance protection to help with my own future long-term care needs?
If you have questions about available insurance options, please email us at info@yourcare360.com or call our support team at (866) 471-4072.
Do I qualify for guaranteed issue coverage (no health questions required)?
You may be eligible for guaranteed issue coverage through your employer, if available. To confirm your eligibility, please contact us at info@yourcare360.com.